Privacy Policy

01Introduction & scope

This Privacy Policy ("Policy") governs the manner in which House of Swad (the "Company", "we", "us" or "our") collects, uses, maintains, and discloses personal information collected from customers and visitors (each a "you") in connection with our website, our WhatsApp and telephone ordering channels, and the delivery of food and catering services (collectively, the "Services").

By accessing the Services, placing an order, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must refrain from using the Services.

02Information we collect

We collect only the personal information reasonably necessary to receive, prepare, and deliver your order. Specifically, we collect and process the following categories of information:

• NameThe name you provide when placing an order, used to identify and address your order.
• Telephone numberThe contact number associated with your WhatsApp or telephone order, used to confirm details and coordinate delivery.
• Delivery addressThe physical address, and any accompanying directions, to which your order is to be delivered.

We do not collect or store payment-card details, government identifiers, or other sensitive personal data through our ordering channels. Any information you voluntarily provide in the course of a conversation with us (for example, dietary preferences or delivery instructions) is processed solely to fulfil your request.

03How we use your information

Personal information collected by the Company is used strictly for legitimate operational purposes, including to:

• receive, confirm, prepare, and deliver your orders;
• communicate with you regarding the status, timing, or details of an order;
• respond to enquiries, feedback, or complaints;
• maintain internal records of transactions for accounting and tax purposes; and
• comply with applicable legal and regulatory obligations.

We do not use your personal information for automated decision-making or profiling, and we do not sell, rent, or trade your information for any purpose.

04Lawful basis for processing

We process your personal information where such processing is necessary for the performance of a contract to which you are a party (namely, the fulfilment of your order), where you have given consent, or where processing is necessary for compliance with a legal obligation to which the Company is subject. You may withdraw consent at any time, subject to our continued right to retain records as required by law.

05Disclosure to third parties

The Company treats your personal information as confidential. We disclose personal information only in the following limited circumstances:

• Delivery personnel. Your name, contact number, and delivery address are shared with our own riders or authorised delivery agents solely to the extent necessary to deliver your order.
• Service providers. Where we engage trusted providers (for example, communication or messaging platforms) to operate our ordering channels, such providers are permitted to process information only on our instructions and for no independent purpose.
• Legal requirements. We may disclose information where required to do so by law, court order, or a lawful request from a competent public authority.

We do not transfer your personal information to any party for marketing or advertising purposes.

06Data retention

We retain personal information only for as long as is necessary to fulfil the purposes described in this Policy, including to satisfy any legal, accounting, or reporting requirements. Order-related records may be retained for the period prescribed by applicable tax and commercial law. When personal information is no longer required, it is securely deleted or anonymised.

07Data security

We adopt reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access to your information is restricted to personnel who require it to perform their duties. While we endeavour to safeguard your information, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

08Your rights

Subject to applicable law, you have the right to:

• request access to the personal information we hold about you;
• request correction of information that is inaccurate or incomplete;
• request deletion of your personal information, where we are not otherwise required to retain it;
• object to or request restriction of certain processing; and
• withdraw any consent previously given.

To exercise any of these rights, please contact us using the details set out in Section 12. We will respond to legitimate requests within a reasonable period.

09Website & cookies

Our website may use a limited number of functional cookies and similar technologies that are necessary for the website to operate and for you to place orders through it. These do not collect information that identifies you personally. You may configure your browser to refuse cookies; however, certain features of the website may not function correctly as a result.

10Children's privacy

The Services are intended for use by individuals who are able to enter into a binding contract under applicable law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

11Changes to this policy

We may amend this Policy from time to time to reflect changes in our practices or in applicable law. The revised Policy will be posted on this page with an updated "Last updated" date. Your continued use of the Services following any such amendment constitutes your acceptance of the revised Policy.