Terms of Service

01Acceptance of terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and House of Swad (the "Company", "we", "us", or "our") governing your access to and use of our website, WhatsApp and telephone ordering channels, and the food and catering services offered thereunder (collectively, the "Services").

By placing an order, accessing the website, or otherwise using the Services, you confirm that you accept these Terms and agree to be bound by them. If you do not agree to these Terms, you must not use the Services.

02Definitions

• "Order"A request submitted by you through any of our ordering channels for the supply of food or catering services.
• "Confirmation"Our acceptance of an Order, communicated to you by message or telephone, at which point a binding contract is formed.
• "Cut-off Time"The time, notified to you at the point of Confirmation, before which an Order may be cancelled for a full refund.
• "Brands"The distinct culinary brands operated by the Company from a single central kitchen.

03Eligibility

You represent and warrant that you are of the age of majority under the laws of Nepal and are legally capable of entering into a binding contract. By placing an Order, you confirm that all information provided by you is true, accurate, and complete, and that you are authorised to use the contact number and delivery address supplied.

04Placing an order

Orders may be placed through our WhatsApp and telephone channel or through the ordering functionality on our website. All Orders are treated as offers to purchase, which the Company may accept or decline at its discretion.

A binding contract is formed only upon our Confirmation of your Order. We reserve the right to decline or cancel any Order, including but not limited to circumstances where the requested items are unavailable, where the delivery address falls outside our service area, where we are unable to verify the details provided, or where we suspect fraudulent or abusive conduct.

Menu items, their availability, and their descriptions are subject to change without notice. Images are illustrative and actual preparations may vary.

05Prices & payment

All prices are quoted in Nepalese Rupees (NPR) and, unless stated otherwise, are inclusive of applicable taxes. Delivery charges, where applicable, will be notified to you at the point of Confirmation.

Payment may be made by the methods offered at the time of ordering, which may include prepayment or payment upon delivery. The Company reserves the right to require prepayment for certain Orders, including catering and large or advance Orders. Title to and risk in the food passes to you upon delivery.

06Cancellation & refunds

Because our food is freshly prepared to Order, our cancellation policy operates by reference to a Cut-off Time notified to you at the point of Confirmation.

Notwithstanding the foregoing, if an Order is not delivered, is materially incorrect, or is of unsatisfactory quality, you must notify us within a reasonable time of delivery. Upon verification, we will, at our discretion, arrange a remake of the affected items or issue a full or partial refund. Refunds, where due, will be processed through the original method of payment within a reasonable period.

07Delivery

We deliver within our stated service area. Any delivery time communicated to you is a good-faith estimate and is not guaranteed; delivery may be affected by traffic, weather, demand, or other circumstances beyond our reasonable control.

You are responsible for providing an accurate delivery address and for ensuring that a person is available to receive the Order. Where delivery cannot be completed due to an incorrect address, the unavailability of a recipient, or a failure to respond to our contact attempts, the Order may be treated as delivered and no refund will be payable.

08Food safety & allergens

Our food is prepared in a single central kitchen in which a variety of ingredients, including common allergens, are handled. While we take reasonable care, we cannot guarantee that any item is free from any particular allergen or trace thereof. If you have a food allergy, intolerance, or specific dietary requirement, you must inform us before placing your Order, and you assume responsibility for the final decision to consume any item.

Our food is prepared for prompt consumption. You are responsible for the appropriate storage and handling of any Order once it has been delivered to you.

09Acceptable use

You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Services by, any third party. You agree not to place fraudulent or speculative Orders, to abuse or harass our staff or delivery personnel, or to misuse our ordering channels. We reserve the right to refuse service to any person who breaches this provision.

10Intellectual property

All content forming part of the Services, including the House of Swad name, logos, Brand names, menus, text, graphics, and design, is the property of the Company or its licensors and is protected by applicable intellectual-property laws. You may not reproduce, distribute, or otherwise exploit any such content without our prior written consent.

11Limitation of liability

To the fullest extent permitted by applicable law, the Company's total liability arising out of or in connection with any Order shall not exceed the amount paid by you for that Order. We shall not be liable for any indirect, incidental, or consequential loss, or for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, strikes, utility failures, or governmental action. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

12Governing law & jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Nepal. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of Nepal. The parties shall endeavour to resolve any dispute amicably before resorting to legal proceedings.

13Amendments

We may revise these Terms from time to time. The current version will always be posted on this page with an updated "Last updated" date. Any revised Terms will apply to Orders placed after the date of publication, and your continued use of the Services constitutes acceptance of the revised Terms.